Delivery Models

The maturity of the client-consulting firm relationship can be measured by the level of risk and responsibility each is willing to take during an engagement. As the relationship matures, the client becomes increasingly comfortable entrusting the consulting firm with more control and risk. And the firm becomes more comfortable taking on that risk. This increasing trust is evident in the selected service sourcing and delivery methods. And while factors such as geography, skills, and technology are involved in this decision, trust and reputation are paramount.

“We enter each new client relationship with the assumption that we will be serving that client for many years to come. And we do. More than half of our clients have trusted us with their IT initiatives for more than 3 years.”